In this episode of Inside Health Care, Dr. Douglas Jacobs, Chief Innovation Officer of Pennsylvania’s Department of Human Services, chats with Eric Musser, NCQA Deputy Director of State Affairs about his background, how Pennsylvania responded to COVID-19 and built equity inside the department in response to America’s racial reckoning in 2020.
Dr. Jacobs also talks about incentivizing Medicaid managed care organizations to close disparities, how NCQA’s Distinction in Multicultural Health Care fit into the department’s larger health equity goals and the biases of algorithms in health care.
Lawrence Green is the Communications Specialist of Content Production at NCQA and has been with the organization since 2018.