About the National Committee for Quality Assurance (NCQA)

The National Committee for Quality Assurance is a private, 501(c)(3) not-for-profit organization dedicated to improving health care quality. Since its founding in 1990, NCQA has been a central figure in driving improvement throughout the health care system, helping to elevate the issue of health care quality to the top of the national agenda.

Contact NCQA

NCQA Corporate Office
1100 13th St., NW
Suite 1000
Washington, D.C. 20005

Telephone: (202) 955-3500
Fax: (202) 955-3599

Customer Support

For general inquiries, questions or comments related to a specific health plan or about the Accreditation information we provide. Our support team is available Monday-Friday, 8:30 AM – 5:00 PM EST.

NCQA Customer Support Hotline: (888) 275-7585.

Online support can be reached at my.ncqa.org.

The Meaning of NCQA

NCQA has helped to build consensus around important health care quality issues by working with large employers, policymakers, doctors, patients and health plans to decide what’s important, how to measure it, and how to promote improvement. That consensus is invaluable — transforming our health care system requires the collected will and resources of all these constituencies and more.

NCQA’s programs and services reflect a straightforward formula for improvement: Measure. Analyze. Improve. Repeat. NCQA makes this process possible in health care by developing quality standards and performance measures for a broad range of health care entities. These measures and standards are the tools that organizations and individuals can use to identify opportunities for improvement. The annual reporting of performance against such measures has become a focal point for the media, consumers, and health plans, which use these results to set their improvement agendas for the following year.

NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set is the most widely used performance measurement tool in health care. NCQA’s web site contains information to help consumers, employers and others make more informed health care choices.

*HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).