The Emory Transplant Center has been recognized as the first transplant center in the nation to receive the Patient-Centered Specialty Practice (PCSP) Recognition from the National Committee for Quality Assurance (NCQA). For this episode of Inside Health Care, Matt Brock, National Committee for Quality Assurance’s (NCQA) Communications Director spoke with Chris Diasio and Dr. James Spivey of the Emory Transplant Center. Both guests discuss how they became interested in NCQA’s PCSP Recognition Program and how it aligns with the Transplant Center’s mission. Dr. Spivey and Mr. Diasio also discuss how feedback has improved from patients and how they think the PCSP Recognition Program could improve employee engagement. The Emory Transplant Center employs over 25 full-time physicians, 100 program staff, and transplants over 300 kidneys a year.
Take a listen to this episode of Inside Health Care and let us know your thoughts.